Shipping & Order Tracking

Shipping

Enjoy free shipping on order over US$100. Package marked as gift.


Once order is received and payment is processed successfully, we'll ship out the order in 2 business days. Below is the detailed shipping rate and delivery time for your reference.


Q. What shipping method do you offer?

We offer Registered Airmail and EMS (Express Mail Service). Both shipping methods come with tracking number.


Q. How long does it takes to receive my order?

It depends on where you stay. Kindly refer table below:

Country of Destination AIRMAIL EMS
USA, Canada, Guam 10~20 4~7
European Countries:
UK, France, Finland, Norway, Germany, Ireland, Sweden, Switzerland, Netherlands, Portugal, Spain, Austria, Turkey, etc
14~20 3~7
Australia & New Zealand 10~30 3~7
Hong Kong, Taiwan, China, Japan 10~20 2~5
Singapore 7~ 15 2~5


The delivery time may take 3~4 days more than usual in periods like Christmas, year-end and New Year and holiday seasons.


Q. I am from USA, why the USPS tracking results always shows "Origin is Preparing Shipment"? Did you guys ever ship out my order?

USPS tracking results is NOT updated in real-time. Although the message show "Origin is Preparing Shipment", your package already left Malaysia and heading to USA now. It is very normal you keep seeing this message until you finally receive the package. Most of the time USPS does not provide a detailed routing information. It will only inform you when your package has been delivered.

And always remember that delivery time to USA takes 15~30 working days (exclude Saturday, Sunday and Public Holiday) to deliver. Please be patient and you will receive your package eventually.


Q. How to track my order?

First of all, make sure your order status is "shipped" and have your tracking number ready (please refer above on how to find your tracking number)

Kindly track your parcel at Korea Post after received the tracking number (please allow 1-3 working days for the system to update). After the parcel is dispatched out from South Korea, you can track your parcel at your local post website.

Then you can track your package tracking results below:

http://www.17track.net


Registered Airmail are not trackable by Canadapost.ca after leaving Korea Post.

We don't held any responsible for any delay during the delivery time.

Please take note that the parcel might delay if it was unfortunately hold by custom for checking and review.



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